Purchases made between November 14, 2019 and December 24, 2019 are eligible for our extended Holiday Return Policy.
Any purchases made at this time can be returned through to January 5, 2020. Please note that this excludes any promotions, sales, Black Friday, Cyber Monday or Boxing Day purchases.All sale items and bodysuits are final sale. No returns or exchanges.
All products purchased from any of our retailer partners must be returned to the store directly.
All merchandise must be returned unworn, unwashed, and with original hangtags intact. The condition of the product is at the discretion of Gentle Fawn.
We are not responsible for damages that occur during shipping and or during the care of an item, such as dry cleaning, washing, or wear.
Refunds will be issued to the original method of payment. Customers are responsible for all shipping charges; exceptions may be made if we determine the reason for the return is our error. We currently do not offer exchanges.
You will receive an email with instructions once your request has been approved. We recommend shipping your return with a courier that can provide tracking. Gentle Fawn is not liable for lost parcels or damaged shipments. Once we have received your return, we will process it within 3 - 5 business days and refund your original method of payment for the cost of the garment.
4 TIPS FOR A SUPER EASY, HASSLE FREE RETURN
- Package and address your return properly – we do not assume responsibility for damaged, lost or misdirected packages.
- Ensure the provided RA# is clearly visible on your package.
- Ship with a courier that can provide tracking and proof of delivery.
- Ensure your garments are in the same condition you received them in – product condition is left to the discretion of Gentle Fawn.