All items purchased on our website (excluding sale items and bodysuits) can be returned within 14 days of the shipping date. All products purchased from any of our retailer partners must be returned to the store directly. All merchandise must be returned unworn, unwashed, and with original hangtags intact. The condition of the product is at the discretion of Gentle Fawn. We are not responsible for damages that occur during shipping and or during the care of an item, such as dry cleaning, washing, or wear. Refunds will be issued to the original method of payment. Customers are responsible for all shipping charges; exceptions may be made if we determine the reason for the return is our error. We currently do not offer exchanges.
Please complete our online request form by clicking here.
You will receive an email with instructions once your request has been approved. We recommend shipping your return with a courier that can provide tracking. Gentle Fawn is not liable for lost parcels or damaged shipments. Once we have received your return, we will process it as quickly as possible and refund your original method of payment for the cost of the garment.
4 TIPS FOR A SUPER EASY, HASSLE FREE RETURN
- Package and address your return properly – we do not assume responsibility for damaged, lost or misdirected packages.
- Ensure the provided RA# is clearly visible on your package.
- Ship with a courier that can provide tracking and proof of delivery.
- Ensure your garments are in the same condition you received them in – product condition is left to the discretion of Gentle Fawn.