All items purchased on our website (excluding sale items) can be returned within 30 days of the shipping date.
All sale items are final sale. No returns or exchanges.
Gift with purchase promotions are eligible for return, however both the purchased product and the free gift must both be returned in order to receive a refund.
For information on our Price Adjustment Policy please visit our Shipping Policies Page.
All merchandise must be returned unworn, unwashed, and with original hang tags intact.
The condition of the product is at the discretion of Gentle Fawn.
We are not responsible for damages that occur during shipping and or during the care of an item, such as dry cleaning, washing, or wear.
Refunds will be issued to the original method of payment. Customers are responsible for all shipping charges; exceptions may be made if we determine the reason for the return is our error. We currently do not offer exchanges.
All products purchased from any of our retailer partners must be returned to the store directly.
How to mail back an online return
- Enter your Order ID and shipping postal code (case sensitive) to retrieve your order information
- Choose the items you would like to return and provide the reason for the return
- After receiving your shipping label, pack up your item(s) and affix the printed shipping label to the outside of the package
- Drop off your package at a Canada Post location near you.
TIPS FOR A SUPER EASY, HASSLE FREE RETURN
- Package and address your return properly – we do not assume responsibility for damaged, lost or misdirected packages.
- Ensure your garments are in the same condition you received them in – product condition is left to the discretion of Gentle Fawn.
- Be sure to have your package postmarked and sent off within 30 days of the date you received your items. Once we receive your package, we will process your refund can take 7-10 business days to be processed. As soon as your return is complete you will receive an email confirmation.
ADDITIONAL RETURNS INFORMATION
- If you paid via Sezzle, the refund confirmation notifies Sezzle of the refund. Your payment plan with Sezzle will be updated and they will send an emailing detailing exactly what has changed. For more information please visit Sezzle's help page
- Damaged or Defective items: We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service (firstname.lastname@example.org) with your Order ID# and photos of the damage. Items damaged due to incorrect washing/ handling or normal wear will not be eligible for return
- Returns that do not meet our policy or are returned in poor quality will not be receive a full refund and a 25% restocking fee may be applied.