Careers

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We are a tight knit group that are deeply dedicated, motivated, and most importantly love what we do. We're often described as: Positive. Respectful. Accountable. Creative. Supportive. Outgoing. Ambitious. Loyal. Honest. Easygoing. Kind. Adaptable. Fun!


View Current Job Postings Below:

As the Customer Care Coordinator, you will support the Customer Care Account Leads with shipping orders through our ERP system. Your focus will be on Gentle Fawn’s wholesale accounts & providing an exceptional customer experience. If you love people, fashion, and are very organized then we want to hear from you! We are looking for a candidate with excellent communication, relationship, and time management skills along with experience in a similar role.

Responsibilities
  • Shipping orders through ERP system
  • Managing priorities and picking sequence of a large volume of orders
  • Collecting payment and charging credit cards
  • Processing return authorizations, credits & replacement orders
  • Maintaining customer relationships and fielding customer concerns
  • Handling special customer requests: expedited shipping quotes, split shipments, or scale backs
  • Ensuring on-time shipment of orders
  • Communicating with sales agents and sales manager
  • Maintaining relationships with the warehouse contacts
  • Managing credit related inquiries
  • Updating ERP, order entry system & internal trackers
  • Support Customer Care Team (Wholesale & Ecommerce)
  • Reporting
Qualifications
  • Computer skills; proficiency in MS Office, advanced Excel skills
  • Good analytical, written, organization, communication, and interpersonal skills
  • Clear communication, excellent phone demeanor
  • At least 1 year experience of demonstrated success in a customer service and shipping role
  • Ability to multi-task and work to deadlines in a fast-moving and team-based environment
  • Enjoys working with customers in a patient and personable manner
  • Proactive thinker and innovative problem solver who is patient and comfortable dealing with issues as they arise
  • Ability to work independently and thrive in a fast-paced environment
  • Experience with ERP systems and warehousing is an asset
  • Experience in Apparel industry (not required)


  • Please email your cover letter, resume and a link your portfolio to genna@gentlefawn.com with the subject line: "Customer Care Coordinator Application - YOURFIRSTANDLASTNAME". Only those applicants under consideration will be contacted.
We are looking for assistance during our Fall/ Winter 2023 ecommerce photoshoot happening this November - December. As photoshoot assistant, you will be supporting our marketing team with general photoshoot prep and execution.

This is a temporary, paid position. Contract would start as early as November 21st and would end December 2, 2022. Regular office hours apply (8:00AM to 4:30PM, Monday to Friday). Exact start and end time are subject to change.

Email your resume and cover letter to larissa@gentlefawn.com with the subject line: “Photoshoot Assistant Application – YOURFIRSTANDLASTNAME”



Responsibilities
  • Organizing clothing racks
  • Steaming clothing prior to shoot
  • Dressing models
  • Setting up styling table
  • Setting up and takedown of photoshoot materials
  • Special projects as assigned

Qualifications
  • Must highlight your interest in fashion/ Gentle Fawn
  • Must be available from Nov 21 - Dec 2 (excluding weekends)
  • Currently enrolled in a post-secondary education or recently completed (in related field an asset: marketing, communications, etc)
  • Project management skills
  • Resourcefulness and a self-starter
  • Past photoshoot/ event planning experience an asset
Gentle Fawn is looking for a Female Fit model to join our team. This is a part time casual position, and the hours depend on the time of year. Hours must be FLEXIBLE and available during business hours 9:30am-5pm, Tuesday-Friday. Fit sessions usually last from 3-7 hours and approximately 1-3 days/week. This position requires you to provide feedback on fit, comfort and movement to assist our Designers and Product Developers in developing well-fitting styles that are appropriate for our customers.

Ideal Candidate
  • Ability to stand for long periods of time while maintaining good posture
  • Must be comfortable with fitting garments in front of a group of people.
  • Commenting on fit of garment from a customer’s point of view of comfort
  • Available for flexible working hours
Measurement of Requirements:
  • Standard Size 4 (Small)
  • Height- 5'6” - 5'8"
  • Bust: 32C (34.5")
  • Waist: 27.5"
  • Low Hip: 37.5"
  • Inseam: 31.5"
If you would like to apply for this position, please email: julia@gentlefawn.com Please provide the following in your email
  1. A simple full-length photo (front, side, back view) in a tank top and leggings
  2. Your exact measurements for each area listed above
  3. Your availability from Tuesday - Friday
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