Shipping

Shipping provider, Canada Post, is currently on a rotating strike. Due to this, PO boxes and other rural areas cannot be serviced. We are working with our warehouse to ensure your orders arrive on schedule, however, deliveries to affected cities may still be delayed. For more information, please visit the Canada Post customer updates page here.

Website Orders

Please allow 1-2 business days for your order to be processed. Every attempt will be made to process your order the day it is received but we cannot guarantee this. Orders placed after 1pm PST on Friday will be processed the following Monday. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order. Please note weekends are not considered shipping days.

Payment

We accept American Express, Visa and MasterCard. We do not currently accept Visa or MasterCard Debit credit cards. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Charges will appear on statements from Family Business Distribution.

Sales Tax

Sales tax will be charged when applicable.

Shipping

Every attempt will be made to process and ship your order the day it's received. You will receive an email once your order has been shipped. Unfortunately at this time we are unable to ship to APO/FPO or PO Box addresses.

Orders will be charged shipping rates as detailed below:

USA Shipping Costs & Transit Times

Standard
(4-10 Business Days)
$5.95
Express
(2-3 Business Days)
$15.00
Overnight
(1-2 Business Days)
$27.00
APO/FPO & P.O Boxes
n/a

Canadian Shipping Costs & Transit Times

Standard
(4-10 Business Days)
$7.95
Express
(3 Business Days)
$20.00
Overnight
(1-2 Business Days)
$28.00
P.O Boxes
n/a

During sale and holiday periods, additional processing time may be required due to volume of orders/weather conditions.

International Shipping

We currently do not ship outside of North America but stay tuned as we plan to change this soon!