All marked down items, items purchased during a sale period, and intimates are final sale. There will be no returns or exchanges on these items. No price adjustments offered on previously bought merchandise. Promo codes can only be used once per customer and cannot be combined with any other promo code/offer.
GENTLE FAWN RETURN POLICY
If you are not satisfied with your online purchase, please follow our guidelines for returns:
- All returns require a Return Authorization (RA) number (see instructions below).
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- The merchandise must be in its original condition and unworn.
- Customer is responsible for all shipping charges. We do not provide return shipping labels.
- We do not accept returns on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
- Returns will be processed 4-5 days after receipt
- We will issue a refund to the credit card originally used for the purchase.
- You will receive an email notice when the credit has been issued.
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
HOW TO RETURN MERCHANDISE
A Return Authorization (RA) number issued by Gentle Fawn must accompany all returns.
- To obtain an RA # please fill out and complete the returns form at the bottom of this page.
- All RA’s will be pending until HQ has received and reviewed the RA request.
- Once received, HQ will email the customer with their RA #.
- Please write your RA # on the outside of the package that is being returned.
- All packages without an RA # will be refused.
- Please note that all returns are not guaranteed automatic reimbursement. Items are subject to inspection and RA requests for review.
4 TIPS FOR A SUPER EASY, HASSLE FREE RETURN:
- No COD (Cash/Check on Delivery) packages will be accepted.
- RA # must be written on the outside of your package for quick receiving and inspection.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
- Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
Attn: Ecommerce Returns
1375 Stonegate Way
Ferndale, WA 98248
RA # _____________
Attn: CDN Ecommerce Returns
#170 6165 Highway 17
Delta, BC V4K 5B8
RA # _____________
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
Submit a return request, using the form below