As the Customer Care Coordinator, you will support the Customer Care Account Leads with shipping orders through our ERP system. Your focus will be on Gentle Fawn’s wholesale accounts & providing an exceptional customer experience. If you love people, fashion, and are very organized then we want to hear from you! We are looking for a candidate with excellent communication, relationship, and time management skills along with experience in a similar role.

Responsibilities

• Shipping orders through ERP system
• Managing priorities and picking sequence of a large volume of orders
• Collecting payment and charging credit cards
Processing return authorizations, credits & replacement orders
• Maintaining customer relationships and fielding customer concerns
• Handling special customer requests: expedited shipping quotes, split shipments, or scale backs
• Ensuring on-time shipment of orders
• Communicating with sales agents and sales manager
• Maintaining relationships with the warehouse contacts
• Managing credit related inquiries
• Updating ERP, order entry system & internal trackers
• Support Customer Care Team (Wholesale & Ecommerce)
• Reporting

Qualifications

• Computer skills; proficiency in MS Office, advanced Excel skills
• Good analytical, written, organization, communication, and interpersonal skills
• Clear communication, excellent phone demeanor
• At least 1 year experience of demonstrated success in a customer service and shipping role
• Ability to multi-task and work to deadlines in a fast-moving and team-based environment
• Enjoys working with customers in a patient and personable manner
• Proactive thinker and innovative problem solver who is patient and comfortable dealing with issues as they arise
• Ability to work independently and thrive in a fast-paced environment
• Experience with ERP systems and warehousing is an asset
• Experience in Apparel industry (not required)


Please email your cover letter, resume and a link your portfolio to genna@gentlefawn.com with the subject line: "Customer Care Coordinator Application - YOURFIRSTANDLASTNAME". Only those applicants under consideration will be contacted.

We are looking for assistance during our Fall/ Winter 2023 ecommerce photoshoot happening this November - December. As photoshoot assistant, you will be supporting our marketing team with general photoshoot prep and execution.

This is a temporary, paid position. Contract would start as early as November 21st and would end December 2, 2022. Regular office hours apply (8:00AM to 4:30PM, Monday to Friday). Exact start and end time are subject to change.
Email your resume and cover letter to larissa@gentlefawn.com with the subject line: “Photoshoot Assistant Application – YOURFIRSTANDLASTNAME”


Responsibilities

• Organizing clothing racks
• Steaming clothing prior to shoot
• Dressing models
• Setting up styling table
• Setting up and takedown of photoshoot materials
• Special projects as assigned

Qualifications

• Must highlight your interest in fashion/ Gentle Fawn
• Must be available from Nov 21 - Dec 2 (excluding weekends)
• Currently enrolled in a post-secondary education or recently completed (in related field an asset: marketing, communications, etc)
• Project management skills
• Resourcefulness and a self-starter
• Past photoshoot/ event planning experience an asset

Gentle Fawn is looking for a Female Fit model to join our team. This is a part time casual position, and the hours depend on the time of year. Hours must be FLEXIBLE and available during business hours 9:30am-5pm, Tuesday-Friday. Fit sessions usually last from 3-7 hours and approximately 1-3 days/week. This position requires you to provide feedback on fit, comfort and movement to assist our Designers and Product Developers in developing well-fitting styles that are appropriate for our customers.

Ideal Candidate

• Ability to stand for long periods of time while maintaining good posture
• Must be comfortable with fitting garments in front of a group of people.
• Commenting on fit of garment from a customer’s point of view of comfort
• Available for flexible working hours

Measurement of Requirements:

• Standard Size 4 (Small)
• Height- 5'6” - 5'8"
• Bust: 32C (34.5")
• Waist: 27.5"
• Low Hip: 37.5"
• Inseam: 31.5"

If you would like to apply for this position, please email: julia@gentlefawn.com Please provide the following in your email

1. A simple full-length photo (front, side, back view) in a tank top and leggings
2. Your exact measurements for each area listed above
3. Your availability from Tuesday - Friday