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Careers

JOIN OUR TEAM!
 
We are a tight knit group that are deeply dedicated, motivated, and most importantly love what we do. We're often described as: Positive. Respectful. Accountable. Creative. Supportive. Outgoing. Ambitious. Loyal. Honest. Easygoing. Kind. Adaptable. Fun!


Customer Care - ecommerce

Service & Delivery are two qualities at the heart of our reputation, providing Gentle Fawn customers with an extraordinary experience. If you love people, fashion, and are very organized, this is your dream job. We are looking for a candidate with excellent communication, relationship, and organizational skills along with experience in a similar role.
Product Developer Responsibilities include but are not limited to:
  • Embody our brand voice and personality, responding to customer inquiries on all communication platforms: live chat, email, social and phone
  • Handling special customer requests such as order cancellations, address updates, etc.
  • Process return authorizations, refunds and shopping credits
  • Work collaboratively with warehouse lead to ensure on-time shipping and delivery
  • Provide customers with a personal experience; assist customer with finding the right size and style
  • Provide solutions to customers with challenging queries, such as lost packages
  • Provide eCommerce Store Manager with customer insights, feedback and suggestions
  • Collaborate with the product team. Review, and improve technical development processes, and systems to allow for optimal results.
  • Collaborate with production department to troubleshoot issues and create future solutions.

Qualifications:

  • Computer skills; proficiency in MS Office, advanced Excel skills
  • Good analytical, written, organization, communication, and interpersonal skills
  • Clear communication, excellent phone demeanor and willingness to speak to customers on the phone
  • At least 2 years’ experience of demonstrated success in a customer service and shipping role
  • Ability to multi-task and work to deadlines in a fast-moving and team based-environment
  • Enjoys working with customers in a patient and personable manner
  • Proactive thinker and innovative problem solver who is patient and comfortable dealing with issues as they arise
  • Ability to work independently and thrive in a fast-paced environment
  • Experience with ERP system and Shopify platform
  • Experience in the Apparel industry is a benefit

This position will evolve and additional duties and responsibilities may be added as required throughout the course of employment. Please forward your cover letter and resume to genna@gentlefawn.com with the subject line: Customer Care- Ecommerce Application. Only those applicants under consideration will be contacted.

 

Product Developer – Apparel

As a Product Developer - Apparel, you will play a pivotal role ensuring the fit and quality of our product is maintained from design to bulk production, meeting all company-wide standards and critical deadlines.
Product Developer Responsibilities include but are not limited to:
  • Partner with design team to interpret and develop production ready products meeting company’s standards and vision.
  • Understand design and fit intent of garment.
  • Develop, update, and maintain effective spec packages, measurements, and grading.
  • Identify potential production issues in fit and quality and make appropriate recommendations while maintaining deadlines and creative intent.
  • Ensure consistent execution of Gentle Fawn’s quality and fit standards.
  • Communicate product requirements to factory.
  • Create spec packages, measure, and inspect samples to ensure product requirements and standards are met.
  • Lead proto fittings with design team. Recognize and correct fit problems. Ensure fitting protocol is followed, including full range of movement, suggest appropriate solutions to improve the product.
  • Problem solve and communicate fit, construction, washing and fabric issues as they arise.
  • Quality check for consistency in sizing, functional trims, and construction across product range.
  • Coordinate approval of garments and specs for production, ensuring deadlines are maintained.
  • Provide technical guidance to Gentle Fawn’s product team.
  • Collaborate with the product team. Review, and improve technical development processes, and systems to allow for optimal results.
  • Collaborate with production department to troubleshoot issues and create future solutions.

Qualifications:

  • 4+ years of relevant experience.
  • Bachelor of Fine Arts; Fashion Design & Technology. Advanced Illustrator and Excel skills.
  • Experience in product development, apparel industry standards, patternmaking/ garment fit & production appropriate construction techniques.
  • Understanding of development and production processes in Knit, Woven, Fully Fashioned.
  • Copes well with change; approaches obstacles proactively and looks for ways to resolve issues.
  • Excellent organizational skills. Ability to optimize processes to meet all deadlines.
  • Strong written & verbal communication skills including ability to work in a collaborative team environment. Demonstrated ability in effectively communicating with vendors.
  • Proven work ethic and a strong team player; meets deadlines, ability to multi-task and prioritize appropriately. Responsible, dependable, and consistent.

Must be able to work from our Vancouver office. Relocation assistance will not be provided. Please forward your cover letter and resume to tara@gentlefawn.com Only those applicants under consideration will be contacted.


Colour and Print Merchandiser: 1 Year Contract
As the Colour and Print Merchandiser you will execute all colour and surface design processes, ensuring the quality of our product is maintained from concept to bulk production and meeting all company-wide standards and critical deadlines.
Colour and Print Merchandiser Responsibilities include but are not limited to:
  • Manage the colour and surface design processes. Includes concept presentations, colour standards, colour and print names, spec creation, lab dip/ strike off /handloom tracking and approval to bulk stage, ensuring all critical deadlines are met.
  • Research and present seasonal trends and surface design concepts.
  • Create briefs for contract surface designers.
  • Create and present seasonal colour palates for all products.
  • Create and present stripe and yarn dye patterns, for collection, sweaters, and accessories.
  • Create and present colour options for all surface design patterns
  • Update technical CAD drawings, sewing sheets, images/photos, spec sheets and trackers.
  • Create and maintain accurate line plan information, including all colour information.
  • Assist product team in presentations as needed.
  • Manage and communicate all changes to internal and external teams as needed.
  • Manage & update physical and digital colour and graphic libraries.
  • Coordinate and trouble shoot with our teams and vendors, providing solutions for the best possible outcomes.
The position will evolve, and additional duties and responsibilities may be added as required throughout the course of employment.
Qualifications:
    • 3+ years of relevant experience.
    • Degree specializing in Arts, Fashion and/or graphics.
    • Advanced computer skills InDesign, Illustrator, Photoshop, Microsoft Word, Excel, and Outlook.
    • Demonstrated ability to conceptualize and communicate colour direction for apparel products.
    • Experience with various printing techniques. Knowledge of print production and commercial weaving methods is an asset.
    • Basic understanding of development and production processes in all categories - Knit, Woven, Fully Fashioned.
    • Demonstrated ability in effectively communicating with factories and vendors.
    • Copes well with change and approaches obstacles proactively and looks for ways to resolve issues.
    • Excellent organizational skills. Ability to optimize processes in order to meet all deadlines.
    • Strong written & verbal communication skills including ability to work in a collaborative team environment.
    • Proven work ethic and a strong team player; meets deadlines, ability to multi-task and prioritize appropriately. Responsible, dependable, and consistent.
    • Strong technical skills, strong attention to detail.

Must be able to work from our Vancouver office. Relocation assistance will not be provided.

Please forward your cover letter, resume and a a link your portfolio to tara@gentlefawn.com Only those applicants under consideration will be contacted.